Help & FAQ

WHERE DOES NOLASKINSENTIALS SHIP?

+ We ship domestically and internationally.

WHAT SHIPPING OPTIONS DO I HAVE?

+ Domestic orders:
Standard shipping, 4-5  business days, insurance included: $6
Express 2 business days

International orders:
USPS First Class International, expected delivery time & price vary, no insurance
USPS Priority Mail, expected delivery time & price vary, insurance included
UPS International, expected delivery time & price vary, insurance included

*Depending on your country’s customs/import tax regulations, your package may be subject to customs fees, which you will be responsible for paying. The rates are solely dependent on your individual country.

Please allow 5-7 business days for us to receive and process your order. You’ll get a shipment notification email with a tracking once your package has been shipped.

*Once packages are shipped, we are not responsible for items lost or damaged during shipment. However, we are able to file a claim on your behalf with the carrier. If your package is sent back to us, for any reason; not limited to an incorrect address or refusal to pay customs fees, you will be responsible for the cost of reshipping. No refund for shipping will be given once your package has shipped.

WHEN WILL MY ORDER SHIP?

+ Each order is handmade with all-natural, cruelty-free, plant-based ingredients. Thus, a processing time of 5-7 days takes place for all orders.

You’ll get a shipment notification email with a tracking once your package has been shipped.

*Processing days do not include weekends or holidays.*

YOUR PRODUCTS WORKED FOR MY FRIEND. WILL THEY WORK FOR ME?

+ Everyone's skin is different. Thus, results will vary between individuals. While a specific item may be working for someone else, it may not work for you. For this reason, we've created a range of products to target different skin types and conditions. You can learn all about our products on their individual product pages. We also offer a skin consultation to help you select the products that are best for you.

DO YOU OFFER REFUNDS OR RETURNS?

+ We’re sorry you did not love your Nolaskinsentials. At this time, we do not accept returns but we do offer store credit within 30 days of your order date. Please email nolababes@nolaskinsentials.com with your order number so we can assist you.

*If you cancel your order prior to shipment we are able to issue a refund. Please keep in mind that orders canceled after 24 hours of being placed are subject to a $5.00 restocking fee.

SOMETHING LOOKS SUSPICIOUS ON MY ACCOUNT.

+ Refunds will be made if credit card purchases don’t match exact billing and street address.
If you've been alerted that your purchase is at a high risk for fraud, your order will be declined and money refunded. Credit card companies monitor high-risk accounts very closely, and will notify us immediately if any red flags appear. We apologize for the inconvenience and welcome anyone to repurchase with the updated and matching information.

A chargeback occurs when a customer contacts a credit card issuing bank to initiate a refund for a purchase they made on their credit card. In all cases where the chargeback is clearly fraudulent, we will file a report with the IFCC, the customer's local authorities, Better Business Bureau and file a mail fraud complaint with the postmaster or Federal Authorities. Nolaskinsentials will turn delinquent accounts over to a collections agency and reports will be filed with all credit bureaus. You are fully responsible for paying all monies owed to Nolaskinsentials. You agree that you will not make any chargebacks, and/or deny or reverse any such payment. You agree to reimburse the supplier for any chargebacks, denial or reversal of payments you make and any loss suffered by the supplier as a consequence. In the event that payment of a shipped order is reversed by you or a third party payment processor, you are responsible for making the payment to Nolaskinsentials immediately.

DISCLAIMER

+ All information provided should be observed prior to using Nolaskinsentials products:

Any advice given during consultations do not constitute as medical advice and are intended to prevent or cure medical problems. Advice by Nolaskinsentials does not substitute as therapy or any medical advances. Please contact your healthcare physician immediately if you suspect you may have issues or have any concerns regarding medical conditions.

Products curated by Nolaskinsentials are made with naturally derived ingredients such as natural oils and extracts. If you may have any allergies please read our labels provided carefully prior to purchase. Some natural ingredients may cause sensitivities. Before use of any Nolaskinsentials products, we advise customers to apply a portion of our products to a small area of the skin to check for any irritants. If sensitivities occur, please adjust accordingly. However, if irritants persist please discontinue items.

*All products are intended for external use only.

*By placing an order on this website, you acknowledge this FAQ.

**FAQ is subject to change

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