Monday-Friday 10am-4pm EST
Phone / Text Line:Click here to Send a Text
Business Inquiries:Click here to Email Nola Business
Product Help / Order Inquiries:Click here to Email Nola Support
WHERE DOES NOLASKINSENTIALS SHIP?
We are not currently shipping internationally. We do not ship to Hawaii or Alaska. As of 5/12/2020 we no longer use USPS for any package deliveries.
WHEN WILL MY ORDER SHIP?
Each order is handmade with cruelty-free, plant-based ingredients. Thus, processing times are in place for all orders. You’ll get a shipment notification email with a tracking once your package has been shipped. Please see shipping options below:
- SMALL BOX: 3-6 days in transit
- NOLA AIR: 3-5 days in transit
- ATL Pickup: Available to customers who are in the Atlanta, GA and surrounding areas. Once your order is ready for pick up, you'll receive a text notification.
*Processing days do not include weekends or holidays.*
**Please allow additional 5-12 BUSINESS DAYS processing time due to COVID-19, we apologize for any delay regarding**
YOUR PRODUCTS WORKED FOR MY FRIEND. WILL THEY WORK FOR ME?
Everyone's skin is different. Thus, results will vary between individuals. While a specific item may be working for someone else, it may not work for you. To help combat this issue, we offer skin consultations to help select products that are best suited for your skin type. You can book directly here.
We now offer Route Insurance that can be applied at checkout to your order. We strongly suggest applying this feature to protect your items during transit.
We're sorry that your package arrived damaged. If this does occur, please email NOLABABES@NOLASKINSENTIALS.COM subject line SHIPMENT with your first and last name, order number and 3 clear photos of the damage. We ask that you report any damage within 2 days of delivery.
MY SKIN ISN'T LOVING A PRODUCT I ORDERED:
Uh OH! We're sorry to hear that one of our products wasn't a perfect match for your skin.
If you're unsatisfied with your purchase, we welcome you to utilize our return center. Returns are available within 15 days of your product's arrival. Returns are applicable on single, regular size items only. Once your return is received, store credit will be issued to your Nolababe account.
*If you cancel your order prior to shipment we can issue a refund. Please keep in mind that orders canceled after 24 hours of being placed are subject to a $5.00 restocking fee.
MY PACKAGE WAS UNABLE TO BE DELIVERED DUE TO A WRONG ADDRESS:
Please double check your order confirmation and ensure that you've entered the correct address. If your address cannot be verified by UPS we will contact you for an alternative address.
If your package does get sent back to us, please note there is a reshipment fee (same amount paid on the original order) that will need to be paid for an additional send out. There is a 10% restocking fee for non-reshipment packages.
MY PACKAGE WAS MARKED DELIVERED, HOWEVER, I DID NOT RECEIVE IT:
Please ensure that the address you provided on file is the correct address. After verifying please send an email to NOLABABES@NOLASKINSENTIALS.COM - We need to be notified within 48 hours of missed delivery to assist you.
WHY DID MY PACKAGE REQUIRE A SIGNATURE CONFIRMATION?
Orders over a specific value will ONLY ship out with a signature confirmation. This is to ensure that the package is received by the person who ordered it.
Should you request the package to be shipped without a signature, this will need to be noted prior to shipment and you will be responsible for the safety of this package.
PLEASE DO NOT PLACE MULTIPLE ORDERS BACK TO BACK, THEY WILL BE CANCELLED. IF YOU NEED TO ADD ONTO AN ORDER, PLEASE CONTACT US. MULTIPLE ORDERS DURING THE SAME FULFILLMENT PERIOD WILL NOT BE ACCEPTED.
*Bundles/Try Me samples are not eligible for discounts unless otherwise noted*
**Samples (Try Me sizes) are not eligible for exchange, refund, or store credit**