FAQ

Business hours: Tuesday-Friday 10am - 7pm

Business Inquiries: info@nolaskinsentials.com

Order Inquiries / Skin Consultations: dee@nolaskinsentials

 Phone/Text Line: 212-328-2613

When do you ship:

Processing days do not include Sundays, Saturdays, Mondays, or Holidays. 

All purchases are made to order so please allow 5-12 BUSINESS days processing time for all orders. Each order is hand made by one individual. We take pride in making sure each order is fresh and made properly for our customers.

 

Do you offer refunds or returns:

Due to the nature of our handmade products we only allow refunds to be made PRIOR to shipment. Checking your cart prior to providing your billing information can prevent any unwanted purchases. We do apologize for the inconvenience. We do not accept returns of any sort.

 

When will I receive my order:

Once your order is shipped, you will receive a tracking number via your email which will indicate the arrival of your purchase. Please remember that processing days take 5-12 business days and are made my one person. We ship through USPS which takes about 2-3 days to arrive once in transit.

 

Chargeback/Frauds:

Refunds will be made if Credit card purchases don’t have have the exact billing and street address. If we are alerted that your purchase is a high risk account for fraud, your purchase will be declined and money will be refunded back.

The credit card companies monitor high risk accounts very closely and will notify us immediately if any red flags appear. We apologize for the inconvenience and welcome anyone to repurchase with the updated and matching information.

 

Insurance:

We are not responsible for items damaged during shipment. Therefore, for any incidental purposes insurance should be purchased. 

Each rate is calculated by the United States postal service, the cost is approximately $2.45 pending the order. We do not control the price.

If you would like to purchase insurance please email (put email) immediately after placing your order, or leave a “note to seller” as you purchase your order.

Once a shipping label has been purchased, insurance will no longer be available.