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FAQ

Business hours: Tuesday-Friday 10am - 6pm
Phone/Text Line: 212-328-2613
Business Inquiries: Info@nolaskinsentials.com
Order Inquiries / Skin Consultations: tina@nolaskinsentials.com

 
When do you ship?
Processing days do not include Saturday, Sunday, Monday, or Holidays. 

Every order is made with love by hand, by one individual. Please allow 5-12 BUSINESS days processing time for all orders.
We take pride in making sure each order is fresh and made properly for our customers.

Shipping / Insurance

All Domestic orders are shipped through USPS priority mail which includes insurance! For International orders we offer Priority Mail (Insurance included) or First Class International (No insurance included) 

We are not responsible for items damaged during shipment.

For all International orders, it is best we create the order for you! Our shipping carrier will charge double taxes when created through the website. Please contact us and we will take care of it!

Once your order is shipped, you will receive a tracking number via Email which will indicate the arrival of your purchase. Please remember that processing days take 5-12 business days. We ship through USPS which takes approximately 2-3 days to arrive once in transit.  

 Do you offer refunds or returns?

We do not accept returns of any sort.

Due to the nature of our handmade products we only allow refunds to be made PRIOR to shipment. Checking your cart prior to providing your billing information can prevent any unwanted purchases. We do apologize for the inconvenience.
Any order discrepancies MUST be emailed to us within 48 hours of the package arrival. Packing slip must be kept. 
We are not responsible for incorrect addresses, be sure to provide the correct information at checkout. 
Any orders that are cancelled after 5 days of being placed, will be subject to a $5.00 cancellation/restock fee.
 
Fraud / Chargeback
Refunds will be made if Credit card purchases don’t have have the exact billing and street address.

If we are alerted that your purchase is a high risk account for fraud, your purchase will be declined and money will be refunded back. The credit card companies monitor high risk accounts very closely and will notify us immediately if any red flags appear. We apologize for the inconvenience and welcome anyone to repurchase with the updated and matching information.

A chargeback occurs when a customer contacts a credit card-issuing bank to initiate a refund for a purchase they made on their credit card. In all cases where the chargeback is clearly fraudulent we will file a report with the IFCC, the customer's local authorities, Better Business Bureau and also file a mail fraud complaint with the postmaster or Federal Authorities. Nolaskinsentials will turn delinquent accounts over to a collections agency and reports will be filed with all credit bureaus. You are fully responsible for paying all monies owed to Nolaskinsentials. You agree that you will not make any chargebacks, and/or deny or reverse any such payment and will reimburse the Supplier for any charge-backs, denial or reversal of payments you make and any loss suffered by the Supplier as a consequence. In the event that payment of a shipped order is reversed by you or a third party payment processor you are responsible for making payment to Nolaskinsentials immediately.