Contact

How can I reach Nola?
Email us here or text us here (Mon–Fri, 10 AM–2:30 PM EST).
Heads-up: we don’t take phone calls, but we reply fast to email + text.

Orders & Returns

What’s your return policy?
Not feeling a product? Start a return through our return center within 7 days of delivery.

• Returns apply to full-size single items only.
  

• Store credit is issued once we receive your item.

• Body products, samples, Try Me Sizes, holiday promos, and bundles/kits are final sale.
  

• You’re responsible for return shipping.
  
  

Can I cancel or change an order?
Yep! You can cancel or edit your order any time before it ships/fulfills.
Email or text us with your order number and we’ll take care of it.

Wrong address at checkout?
Let us know before your order ships so we can update it.
If it’s already on the way, we may not be able to reroute it and you’ll be responsible for any re-shipping fees.

Shipping

Where do you ship?
Everywhere in the U.S.—all 50 states.

When will my order ship?
Our products are made fresh in small batches. Processing is usually 3–5 business days, then we’ll send tracking info as soon as it’s on the move.

My package arrived damaged—what now?
Email nolababes@nolaskinsentials.com within 48 hours with:

• Subject line: SHIPMENT
  

• Your name + order number
  

• 3 clear photos of the damage
  We’ll send a replacement ASAP.
  
  

Package marked delivered but not here?
Double-check the address on your order, then email us within 24 hours of the delivery notification so we can help.

Package returned to sender?
We can resend it—just cover the re-shipping fee. Abandoned orders may incur a 15% restocking fee.

Products

Will Nola products work for me?
Everyone’s skin is different, so results vary.
 Need a recommendation? Text us or use the live chat on our site for a free skin consult—we’ll help you build a routine you’ll love.

My skin isn’t loving what I ordered.
 So sorry! Start a return within 7 days of delivery (full-size singles only, shipping at your cost).

Sales & Discounts

Where can I find discounted or sale items?
Check our Sale Section for current markdowns and last-chance products.
These items are final sale and may not return to the shop—grab them while they’re here