Monday-Friday 11am-7pm EST
Text Line (no phone calls will be answered)Click here to Send a Text -- please NO phone calls!
Business Inquiries:Click here to Email Nola Business
Product Help / Order Inquiries:Click here to Email Nola Support
WHERE DOES NOLASKINSENTIALS SHIP? USA 48 STATES
We are not currently shipping internationally. We do not ship to Hawaii or Alaska. As of 5/12/2020 we no longer use USPS for any package deliveries. We do not ship to PO boxes.
WHEN WILL MY ORDER SHIP?
Each order is handmade with cruelty-free, plant-based ingredients. Thus, processing times are in place for all orders. You’ll get a shipment notification email with a tracking once your package has been shipped. Please see shipping options below: OUR NORMAL PROCESSING TIMES ARE 3-5 BUSINESS DAYS. DURING COVID - PROCESSING TIMES MAY BE DELAYED.
- NOLA GROUND: 3-5 days in transit
- NOLA EXPEDITED: Orders ship same MONDAY-FRIDAY if placed before 12PM EASTERN TIME (please be mindful of this time-zone when ordering)
- ATL Pickup: Available to customers who are in the Atlanta, GA and surrounding areas. Once your order is ready for pick up, you'll receive a notification and be able to schedule your pick up. Orders not picked up within 7 business days will be cancelled.
YOUR PRODUCTS WORKED FOR MY FRIEND. WILL THEY WORK FOR ME?
Everyone's skin is different. Thus, results will vary between individuals. While a specific item may be working for someone else, it may not work for you. We offer live chat assistance 7 days a week from 11am-7pm eastern time. Simply visit our site > start live chat for assistance.
We now offer Insurance that can be applied at checkout to your order. We strongly suggest applying this feature to protect your items during transit.
We're sorry that your package arrived damaged. If this does occur, please email NOLABABES@NOLASKINSENTIALS.COM subject line SHIPMENT with your first and last name, order number and 3 clear photos of the damage. We ask that you report any damage within 48 hours of delivery so that we can replace the item(s) for you. Damage reported outside of this time-frame will be handled at our discretion.
MY SKIN ISN'T LOVING A PRODUCT I ORDERED:
Uh OH! We're sorry to hear that one of our products wasn't a perfect match for your skin.
If you're unsatisfied with your purchase, we welcome you to utilize our return center. Returns are available within 7 days of your product's arrival. Returns are applicable on single, regular size items only. Once your return is received, store credit will be issued to your Nolababe account. You are responsible for shipping the item back to us.
*If you cancel your order prior to shipment we can issue a refund. Please keep in mind that orders canceled after 24 hours of being placed are subject to a 15% restocking fee.
MY PACKAGE WAS UNABLE TO BE DELIVERED DUE TO A WRONG ADDRESS:
Please double check your order confirmation and ensure that you've entered the correct address. If your address cannot be verified by UPS we will contact you for an alternative address.
If your package does get sent back to us, please note there is a reshipment fee (same amount paid on the original order) that will need to be paid for an additional send out. There is a 15% restocking fee for non-reshipment packages. Shipping is nonrefundable once a package is sent out.
MY PACKAGE WAS MARKED DELIVERED, HOWEVER, I DID NOT RECEIVE IT:
Please ensure that the address you provided on file is the correct address. After verifying please send an email to NOLABABES@NOLASKINSENTIALS.COM - We need to be notified within 24 hours of missed delivery to assist you.
ONCE AN ORDER IS PLACED WE ARE UNABLE TO MAKE ANY CHANGES TO THE ORDER. FOR CHANGES, THE ORDER WILL NEED TO BE CANCELLED.
SAMPLES/TRY ME SIZES//BUNDLE ITEMS//HOLIDAY PROMOTION ITEMS (BF/CYBER) ARE NON-RETURNABLE AND ARE NOT ELIGIBLE FOR REFUNDS//EXCHANGES. NO EXCEPTIONS.
WE HIGHLY ENCOURAGE YOU TO ADD SHIPPING PROTECTION TO YOUR ORDER (BY REMOVING SHIPPING PROTECTION YOU ARE WAIVING LIABILITY FROM YOUR PARCEL AND WE WILL NOT BE LIABLE FOR LOSS OR DAMAGES). HIGH TICKET ORDERS WITHOUT SHIPPING PROTECTION MAY BE CANCELLED AT OUR DISCRETION.