CONTACT

How can I get in touch with Nola?

For business inquiries or customer support, shoot us an email at nolababes@nolaskinsentials.com or text 212-328-2613 (Mon-Fri 11am-7pm EST). Please note: we are not accepting phone calls at this time.

 

ORDERS + RETURNS

What’s your return policy?

If you’re unsatisfied with your product for any reason, feel free to start a return through our return center within 7 days of receiving your order. Returns are applicable on single, regular size items only. Once your return is received, we’ll issue you store credit to your Nolaskinsentials account. 

Please note: You are responsible for shipping the item back to us. We receive the right to deny any return request where abuse of policy is evident. Due to safety, we do not accept returns on body products unless the product is damaged.

Holiday promotion items, samples, Try Me Sizes, and bundle/kit/set items are not eligible for returns, refunds, or exchanges at this time.

Can I cancel my order?

You can cancel for a full refund within 24 hours of placing your order. Note: after 24 hours, cancellations are subject to a 15% restocking fee.

Can I make changes to my order?

At this time, we’re unable to modify orders. To change your order, you’ll need to cancel it and place a new one within 24 hours. Reach out to us if you need help!

I used the wrong address at checkout. What should I do?

Don’t worry! If you get in touch with us right away, we can make the change for you. However, if your package has already shipped, you may be subject to an $18 address change fee through UPS. 

 

SHIPPING + PICK UP

Where do you ship to?

While we aren’t offering international shipping at this time, we do ship to all 50 states in the US! Orders under $15 are not available for shipping and are only valid for in-store pickup in Conyers, Georgia.

When should I expect my order to ship?

Because our products are handmade in small batches, processing times may vary! Typically, processing takes 3-5 business days, prior to shipment. You’ll get an email with tracking information once your package ships and we’ll keep you updated along the way. 

Delivery times may vary depending on the shipping option you selected. Please allow time for ordering processing in addition to shipping time.

Can I pick my order up in person?

If you’re in the Atlanta area, you can pick your order up from us! We’ll send you an email when your order is ready for pick up and coordinate a time that works for you. We’ll hold your order for 7 business days. 

My product arrived damaged. What should I do?

Oh no—we’re so sorry! We’ll work on replacing your order right away. Within 48 hours, please email nolababes@nolaskinsentials.com with subject line: SHIPMENT. In the email, include your first and last name, order number, and 3 clear images of the damaged product. Damages reported outside of the 48-hour window will be subject to review.

My package was unable to be delivered/was returned to sender. What do I do?

Please double check your order confirmation and ensure that you've entered the correct address. If your address cannot be verified by UPS, we will contact you for an alternative address. 

Please note: If your package is returned to us, we’d be more than happy to send it to you again. However, you’ll be responsible for shipping fees. Abandoned orders are subject to a 15% restocking fee. At this time, we are unable to refund shipping fees.

My package is marked as delivered but I never received it. What should I do?

Please ensure that the address you provided on file is the correct address. After verifying, please send an email to nolababes@nolaskinsentials.com within 24 hours of delivery notification. 

 

PRODUCT

Your products worked for my friend. How do I know they’ll work for me?

Because everyone’s skin is different, results will vary from person to person. We cannot guarantee that our products will work for you! However, we’re dedicated to matching you with products you + your skin will love, so we recommend getting in touch with us for a skin consult/product recommendation. Use our Live Chat feature on our website or shoot us a text at 212-328-2613!

My skin isn’t loving the product I ordered. Now what?

Ah! We’re sorry to hear that your order wasn’t a perfect match for your skin. Start a return through our return center within 7 days of receiving your order.

Please note: You are responsible for shipping fees. We receive the right to deny any return request where abuse is evident. Due to safety, we do not accept returns on body products unless the product is damaged.