Ive was really looking forward to this product refill for my face care. 1- I do not like the new plastic packaging! False advertising. I appreciate seeing a fully packed glass Jar, not a bulky plastic container. 2- the formula doesnt provide the same smell or potency it once gave before. Very disappointed
This toner works so well! I use it day - night & it ALWAYS leaves my skin feeling super clean. My face feels extra fresh.
The past 3 batches I've purchased of this moisturizer have all been incredibly watery and could see the oil separated from the rest of the product. I can not even close the lid all the way without it gushing out the sides which wasted so much product. I'm incredibly bummed as I've been using this moisturizer since 2020! I loved it back then, it was the only moisturizer that worked for my oily/combo skin. But it seems the formula has changed within the past 1.5 years.
Unfortunately contacting support has been useless. I sent them photos and videos but they were not able to give me any insight or resolution to this reoccurring issue. I followed their advice of putting it in the fridge, which did help make it less watery temporarily, but it never went back to it's original creamy form. Mind you, they ALL arrived this way each time. I do not live in a hot climate. None of my other products, including this one, have melted because of the weather. Refrigerating or mixing them did not work. It is on me for not writing this review sooner, I loved this moisturizer so much I wanted to keep giving it more chances. But I just finished the last amount I had and now have to start my moisturizer search all over again. I'm happy with my other Nola products, they will not be loosing my support completely. I was willing to try their other moisturizers as an alternative, but none of them worked for me personally.
Hey babe! I’m so sorry to hear you haven’t been happy with your moisturizer. We haven’t made any changes to this formula in the last few years, but we know how frustrating it can be when it doesn’t arrive the way you expect. We’ll be reaching out to you directly by email to help find a solution We really appreciate you for sharing your feedback.
I can’t go without this moisturizer and I’m soooo glad I’ve found this whole company!! Please don’t ever stop making products that actually work and are good for us. Forever a customer.
I love this mask so much! It smells amazing and leaves my face feeling so soft and smooth!
(Side note: My partner had a little redness from it, but it went away.)
Loved the watermelon Dew body buff. The smell is amazing & my skin feels so soft after. Great upgrade to my shower routine.
This product used to be holy grail for me but ever since they changed the formula, I’m noticing that it doesn’t seem to be as effective as it used to be. Usually, when I order this serum, I purchase more than one at a time so that I never run out. I tried to give this new formula a chance….allowing time to see if its efficacy was the same as the old formula but it isn’t. Looks like I’ll have to search for another serum that works well at correcting dark spots/facial hyperpigmentation.
Hey babe! I'm so sorry to hear you are not loving your serum. We have not changed this formula in a few years, I believe 2022~ Would you mind reaching out to me directly at jane@nolaskinsentials.com so I can assist? Would love to help find a solution <3 We appreciate you for leaving your feedback.
- Jane, Founder
I've been using this cleanser daily in the a.m for a few years now. This has helped smooth out my texture sooo much and helps keep my break outs at bay. What can I say? I'm a fan!!!
Been using for 4 years n never disappointed. Always gives a glow without making my skin oily. A staple in skin care routine
Thankful to have this moisturizer on a subscription! Keeps my skin glowing and perfectly moisturized.
Pleasantly surprised this soap can be used daily and isn’t drying. So far so good with getting the job done.
Love it! It’s soft and lathers really quickly. It always leaves my skin feeling smooth with a nice, gentle deep clean.
I have been an OG Nola Babe for the last 6 years and I’ve seen the company go through a lot of changes (some good & not so good). A not so good change I noticed with my recent order is the glycolic foam cleanser is NOT foamy anymore at all. It comes out as pure liquid and when you use it, it barely foams a little. I prefer the old formula because of its smooth, foamy consistency and I prefered the smell. I’m probably not gonna purchase it any longer. But I loved all the other products in my order so I’ll continue using them.
I use this scrub before shaving my legs and I’ve seen such a difference! I often get strawberry legs, but when I use the scrub first, it goes from little to no red spots. And yeah, it smells amazing!
Been using this soap for years not at not consistent but as I got older I use a lot. Makes my skin feel good, smell good and long lasting.
Been shopping with them since 2022 and this year I started experiencing problems with them.
I found this product to separate after having it for a month. Every time I attempt to mix it together, it just separates again.
Additionally, within the past month, I reordered this product and 3-4 weeks later (after I inquired) they decided to tell me the product was out of stock. I live in the west coast and have to pay extra shipping and wait longer times for my products to come in and it was an inconvenience. I asked them when they were planning to inform me of this since it had been weeks and it was swept under the rug with no answer to my question.
Unfortunate that I will have to find another brand to support.
Hi Daniel, This is Jane, Owner of Nola.
I'm really sorry to hear about your experience. In full transparency, we are training new CX staff and unfortunately we missed the mark here. As this is not the way I operate my business.
1. We do have H2O Creme in stock
2. I will send you another one (no charge)
3. Cremes are subject to melting during warmer weather, we have this listed on our website. We are also in the south and this happens every summer. We have not changed our forumula and do not plan on changing it. Just something mother nature does <3
We hope that you try us again in the future and I thank you for supporting NOLA these last few years. Please feel free to email me directly with any concerns you may have Jane@nolaskinsentials.com
Love this toner so much! My only thing us i wish it came in at least 8oz instead of 4 but otherwise amazing
This serum is perfection! It works wonders! I’ve been using it for a few years now, since 2021 and I haven’t had any issues with razor bumps or ingrown hair since. I love that it’s a light serum that dries pretty quickly. I swear by it and have made almost everyone I know purchase it!
I do love this moisturizer; it's hydrating for my dry skin and helps smooth out my skin. The problem is that I regularly receive containers that are half-full. Customer service said this just happens sometimes because of the texture, but the price point hits different when I get what amounts to 1oz of moisturizer for $24. If they start QCing this better I would g
Thank you so much for your honest review — we're happy to hear you love the moisturizer!
Just to share a little insight — we fill by weight, not how full the jar looks. This formula is light and airy, so it can shift with weather changes, but we promise you're always getting your money’s worth. It’s actually one reason this cream is seasonal!
We appreciate you bringing this up and will mention it in our team meeting to see how we can improve. Thanks again for supporting our small business!
— The Nolaskinsentials Team ✨
Really does the Job